Privacy Policy

Last updated: 20/12/2024

1. Introduction

At Coizen (“we,” “our,” or “us”), protecting your personal data is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our services, products, and website (collectively, “Services”). It complies with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.

If you have any questions about this Privacy Policy, please contact us at [email protected].


2. Controller Information


3. What Data We Collect

We collect the following types of personal data:

a. Data You Provide to Us

b. Third-Party Data


4. How We Use Your Data

We use your personal data for the following purposes:

  1. Service Delivery: To provide and manage our software, IT solutions, and services.
  2. Communication: To respond to inquiries, send updates, and manage contracts.
  3. Personalization: To tailor our services and improve user experience.
  4. Legal Obligations: To comply with legal, regulatory, and contractual obligations.
  5. Marketing: To send promotional emails or newsletters (only with your explicit consent).

We process your data based on the following legal grounds:

  1. Performance of a Contract: Data necessary to deliver services or fulfill agreements.
  2. Legitimate Interests: Data processed to improve services or maintain security.
  3. Consent: Data processed for marketing or non-essential purposes with your explicit consent.
  4. Legal Compliance: Data processed to comply with Austrian and EU laws.

6. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share it with:

  1. Service Providers: Third parties who provide IT, hosting, or analytics services under strict confidentiality.
  2. Legal Authorities: When required by law or in response to valid legal requests.
  3. Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred to the acquiring entity.

7. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by:


8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When data is no longer required, we securely delete or anonymize it.


9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Right to Access: Request a copy of your personal data.
  2. Right to Rectification: Correct inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
  4. Right to Restriction: Restrict how your data is processed.
  5. Right to Data Portability: Obtain and reuse your data across different services.
  6. Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  7. Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at [email protected].


10. Cookies and Tracking Technologies

This website does not use cookies nor track you.


11. Security Measures

We take technical and organizational measures to safeguard your personal data, including:

However, no system is completely secure, and we cannot guarantee absolute data security.


12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last updated” date at the top.


13. Complaints

If you believe we have violated your data protection rights, you have the right to file a complaint with the Austrian Data Protection Authority:

Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40-42, 1030 Vienna, Austria
Website: https://www.dsb.gv.at/


By using our Services, you acknowledge that you have read and understood this Privacy Policy.